Loan Officer Scenario-Based Conversation Simulation

If you’re like me, you like clicking on things better than just reading about them! You can play with the loan officer simulation in my portfolio by clicking here, accepting the disclaimer, and then selecting Loan Officer Simulation from the main menu. You’ll need Flash Player 10.

I recently created a course for ACCION International and The Smart Campaign as part of the second E-Learning Global Giveback Competition. It was a really fun project, and I had the opportunity to work with some great subject matter experts!

This course is targeted for operational managers at international microfinance institutions. The goal of this course is to raise awareness of client protection and financial education principles as well as spark ideas for how users can implement these principles at their own organizations.

The course has multiple parts (some of which I’ll write about in the future), but my favorite part is the Loan Officer simulation.

Screenshot of simulation introduction.

The purpose of this simulation is to give users a chance to see the impact of client protection and financial education at the level of direct client contact.

Users guide the actions of Milo, a loan officer at a fictional microfinance institution, as he interacts with Mr. Patel, a client who is trying to get a loan. These choices affect several key success indicators (shown on the bottom right side of the screen), Mr. Patel’s expressions, and Milo’s future potential options.

Screenshot of simulation decision point.

If certain key success indicators fall too low or if Milo makes particular predetermined mistakes, Mr. Patel either decides to get a loan somewhere else or defaults on the loan that he is given. At that point, the user can restart the simulation to try to get a more successful ending.

Screenshot of simulation poor end.

If the user selects actions for Milo that support the key success indicators and don’t trigger additional issues, then Mr. Patel successfully obtains and repays his first loan.

Screenshot of simulation successful end.

To write this simulation, I referenced various guides that The Smart Campaign had already created and worked with several subject matter experts from ACCION.

I created this simulation (and the rest of the course) using a combination of Adobe Flash CS5, ActionScript3, and XML. All of the text and most of the simulation logic are contained in the XML, so it can be edited and translated without editing the published SWF.

I’m going to write about the internal mechanics of this simulation in future post.